Terms of service

Effective Date: September 25, 2026

Welcome to Luna Beauty Lab. These Terms of Service (“Terms”) govern your use of our website, online store, products, checkout services, and related features.

In these Terms, “Luna Beauty Lab,” “we,” “us,” and “our” refer to Luna Beauty Lab. “You,” “your,” and “customer” refer to visitors, purchasers, and other users of our store.

By accessing our website, browsing our products, placing an order, or completing a purchase, you agree to these Terms together with the other policies made available through our store, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree with these Terms, please discontinue use of our store and do not place an order.

1. USE OF OUR STORE

You may use Luna Beauty Lab only for lawful purposes.

By using our website or submitting an order, you represent that you have the legal capacity to enter into a binding transaction under applicable law or that you have appropriate parental or guardian authorization where required.

You agree not to:

Use our store for fraud or unlawful activity;
Provide materially false or misleading information;
Misrepresent your identity;
Attempt unauthorized access to accounts, systems, or data;
Interfere with website security or functionality;
Introduce malware, viruses, scripts, or harmful code;
Abuse payment, checkout, or promotional systems;
Violate another person's intellectual property or privacy rights; or
Violate applicable federal, state, or local law.

We may reasonably restrict or suspend access where necessary to protect our customers, business, systems, or legal rights.

2. PRODUCT DETAILS

Luna Beauty Lab makes reasonable efforts to provide accurate information about the products offered through our store.

Product pages may include:

Images;
Product descriptions;
Size or quantity;
Color;
Packaging;
Materials or ingredients, where applicable;
Features;
Intended use; and
Other relevant specifications.

Actual products may vary slightly from online images because of lighting, device settings, packaging updates, manufacturing variations, or production changes.

We may revise product information when reasonably necessary to correct inaccuracies or reflect legitimate product updates.

Nothing in these Terms permits Luna Beauty Lab to knowingly make false or misleading representations regarding merchandise.

3. PRODUCT AVAILABILITY

All merchandise is offered subject to availability.

Displaying an item on our website does not guarantee that inventory will remain available until fulfillment.

We may reasonably:

Limit purchase quantities;
Remove unavailable products;
Discontinue merchandise;
Correct inventory inaccuracies;
Restrict availability by destination; or
Change the products offered through our store.

If an item becomes unavailable after payment has been collected and we cannot fulfill the order, we will provide an appropriate resolution, including a refund where required by applicable law.

4. PRICES AND CURRENCY

Unless otherwise stated, prices displayed for customers in the United States are expressed in U.S. Dollars (USD).

Prices may change before an order is completed.

The final amount displayed at checkout may include:

Merchandise subtotal;
Applicable discounts;
Shipping fees;
Sales taxes; and
Other charges disclosed before payment.

Customers should review the total carefully before submitting an order.

5. ERRORS AND CORRECTIONS

Although we make reasonable efforts to keep our website accurate, unintended errors may occasionally occur involving:

Product descriptions;
Prices;
Inventory;
Promotions;
Discounts;
Shipping information;
Product images; or
Other store content.

We may correct such errors when discovered.

If a material correction affects an order that has already been submitted, we may contact you with corrected information and provide appropriate options, including cancellation and refund where necessary.

We will not knowingly use an error to impose undisclosed or misleading terms on a customer.

6. PAYMENT

Available payment methods will be displayed during checkout.

Payments may be processed by Shopify, Shopify Payments, banks, card networks, or other authorized payment service providers.

By submitting payment information, you confirm that:

You are authorized to use the selected payment method;
The information supplied is accurate;
Your billing information is valid; and
You authorize payment of the final amount displayed at checkout.

Payment providers may independently approve, decline, delay, or review transactions for security, authorization, or fraud-prevention purposes.

7. ORDER SUBMISSION

Submitting an order through Luna Beauty Lab constitutes a request to purchase the merchandise included in that order.

An automated confirmation generally acknowledges receipt of your order. It does not necessarily mean that your order has already been fulfilled or shipped.

Orders remain subject to reasonable review for:

Product availability;
Payment authorization;
Accurate customer information;
Shipping eligibility;
Fraud prevention; and
Other legitimate fulfillment requirements.
8. ORDER REFUSAL OR CANCELLATION

Where permitted by applicable law, Luna Beauty Lab may decline or cancel an order for legitimate reasons, including:

Product unavailability;
Obvious pricing or technical errors;
Failed payment authorization;
Suspected fraud;
Duplicate or abnormal transactions;
Invalid customer or delivery information;
Shipping restrictions; or
Material violations of these Terms.

If we cancel an order after collecting payment, we will issue the appropriate refund in accordance with applicable law.

9. CUSTOMER INFORMATION

Customers are responsible for providing complete and accurate information when placing an order.

Before completing checkout, please review your:

Name;
Email address;
Telephone number;
Billing information;
Shipping address; and
Selected products.

If you discover an error after placing an order, please contact:

support@lunablushlab.store

as soon as possible.

We will make reasonable efforts to assist, but changes cannot be guaranteed once fulfillment has begun or a package has been transferred to a carrier.

SHIPPING AND FULFILLMENT
10. STANDARD SHIPPING

For eligible U.S. orders with a merchandise subtotal from $0.00 to $69.99, Standard Shipping costs:

$8.00

11. FREE STANDARD SHIPPING

For eligible U.S. orders with a merchandise subtotal of $70.00 or more, Standard Shipping is:

FREE

Unless otherwise stated at checkout or in a specific promotion, the qualifying subtotal is generally calculated after applicable discounts and before taxes.

12. EXPRESS SHIPPING

Where available, Express Shipping costs $15.00.

Availability may depend on:

Destination;
Product type;
Inventory location;
Carrier availability; or
Other fulfillment limitations.

Available shipping methods and applicable charges will be displayed before checkout is completed.

13. SHIPPING TIMEFRAMES

When Luna Beauty Lab provides a specific shipment timeframe, we intend to have a reasonable basis for believing that the merchandise can be shipped within that timeframe.

If no specific shipment timeframe is stated, applicable U.S. federal requirements governing Internet merchandise orders will apply.

Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, sellers generally must have a reasonable basis to ship within the advertised timeframe or, if no timeframe is stated, within 30 days after receipt of a properly completed order.

14. DELAYED SHIPMENTS

If we determine that an order cannot be shipped within the promised or otherwise applicable timeframe, we will follow applicable delay and cancellation requirements.

Where required, this may include:

Informing you of the delay;
Providing a revised shipment date;
Requesting your consent to continue waiting;
Giving you the option to cancel; or
Issuing the applicable refund.

If we determine that the merchandise cannot be shipped, we will cancel the affected order and provide the refund required by applicable law.

15. DELIVERY ESTIMATES

Shipment and carrier delivery are separate stages of fulfillment.

A delivery estimate from Luna Beauty Lab or a carrier does not necessarily constitute a guaranteed arrival date unless expressly identified as guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including:

Severe weather;
Natural disasters;
Carrier disruptions;
Transportation delays;
Holiday shipping volume;
Labor disruptions;
Government restrictions;
Incorrect addresses supplied by customers; or
Other unforeseen logistical events.

Nothing in this section limits obligations imposed on Luna Beauty Lab by applicable law.

16. LOST, DAMAGED, OR MISSING PACKAGES

If your shipment appears to be lost, damaged during transit, significantly delayed, or marked as delivered when you cannot locate it, please contact:

support@lunablushlab.store

Please provide your order number and any relevant:

Tracking information;
Delivery details;
Photographs; or
Other supporting documentation.

We may coordinate with the applicable carrier to investigate the issue.

Any available resolution will depend on the circumstances, carrier records, our published policies, and applicable law.

CUSTOMER PURCHASE POLICIES
17. RETURNS, REFUNDS, AND EXCHANGES

Our separately published Return and Refund Policy governs ordinary:

Return eligibility;
Refund requests;
Exchanges;
Damaged-product claims; and
Customer-requested cancellations.

Customers should review that policy before completing a purchase.

Nothing in these Terms is intended to waive or restrict any statutory consumer right or remedy that applicable law does not permit a merchant to waive.

18. PROMOTIONS AND DISCOUNTS

Luna Beauty Lab may occasionally offer:

Discount codes;
Promotional pricing;
Product bundles;
Free-shipping promotions;
Seasonal sales; or
Other special offers.

Each promotion may include separate terms concerning:

Eligible products;
Minimum purchase amounts;
Expiration dates;
Customer eligibility; or
Usage limits.

Unless otherwise stated, promotional offers may not be combined and have no cash value.

We may reject fraudulent, manipulated, duplicated, or unauthorized use of promotions where permitted by law.

19. THIRD-PARTY SERVICES

Our store may rely on third-party providers for:

Ecommerce infrastructure;
Payment processing;
Shipping;
Fraud prevention;
Analytics;
Communications; and
Other operational functions.

These providers may operate under separate terms and privacy policies.

Luna Beauty Lab is not responsible for independent third-party conduct except where applicable law provides otherwise.

20. EXTERNAL LINKS

Our website may contain links to websites or services operated by third parties.

The presence of an external link does not necessarily mean Luna Beauty Lab owns, controls, sponsors, or endorses that third party.

Customers should review third-party terms and privacy policies before providing personal information or completing transactions outside our store.

21. CUSTOMER REVIEWS AND SUBMISSIONS

If you voluntarily submit a review, photograph, testimonial, suggestion, comment, or other content, you represent that you have the legal right to provide that material.

Submitted content must not:

Be knowingly false or misleading;
Violate another person's privacy;
Infringe intellectual property rights;
Be defamatory or unlawful;
Contain malicious software; or
Constitute fraudulent or deceptive material.

To the extent permitted by applicable law, content voluntarily submitted for publication may be used by Luna Beauty Lab under a non-exclusive, royalty-free license for legitimate website, business, and promotional purposes.

22. INTELLECTUAL PROPERTY

Unless otherwise stated, original materials associated with Luna Beauty Lab—including branding, logos, photographs, written content, graphics, designs, and other original store materials—are owned by or licensed to Luna Beauty Lab.

Use of our website does not transfer ownership of our intellectual property.

You may not reproduce, modify, distribute, sell, republish, or commercially exploit protected materials without authorization except where applicable law permits otherwise.

Third-party intellectual property remains the property of its respective owners.

23. PRIVACY

Our collection and processing of personal information are governed by our separately published Privacy Policy and applicable privacy requirements.

Customers should review that policy together with these Terms to understand how personal information may be collected, used, disclosed, retained, and otherwise processed.

WEBSITE AND LEGAL TERMS
24. PROHIBITED CONDUCT

You must not use Luna Beauty Lab to:

Commit fraud;
Violate applicable laws;
Misrepresent your identity;
Infringe another person's rights;
Circumvent security controls;
Introduce malicious software;
Access systems without authorization;
Collect personal information unlawfully;
Interfere with website operations; or
Engage in abusive or deceptive conduct.

We may take reasonable steps to prevent, investigate, or respond to prohibited activity.

25. WEBSITE AVAILABILITY

We make reasonable efforts to keep our online store operational and accessible.

However, access may occasionally be interrupted due to:

Maintenance;
System updates;
Technical failures;
Security incidents;
Hosting outages;
Third-party service failures; or
Other operational circumstances.

We may modify or discontinue website features where reasonably necessary.

26. WARRANTIES AND DISCLAIMERS

To the maximum extent permitted by applicable law, our website and related online services are provided on an “as is” and “as available” basis except where an express or legally required warranty applies.

We do not guarantee that:

Website access will always be uninterrupted;
Every technical problem will immediately be corrected;
Every product will remain continuously available; or
Every store feature will remain unchanged.

Nothing in these Terms excludes or limits a warranty, consumer protection, right, or remedy that applicable law does not permit a merchant to waive.

27. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Luna Beauty Lab and its representatives will not be liable for indirect, incidental, special, or consequential damages arising solely from use of our website where such liability may lawfully be limited.

Any limitation applies only to the extent legally enforceable.

Nothing in these Terms excludes liability or consumer remedies that cannot legally be excluded or restricted.

28. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Luna Beauty Lab against third-party claims resulting directly from:

Your unlawful use of our services;
Your material violation of these Terms; or
Your infringement of another person's legal rights.

This provision does not require you to indemnify Luna Beauty Lab for our own unlawful conduct where such an obligation would be unenforceable.

29. CALIFORNIA CONSUMER PROTECTION

Luna Beauty Lab operates from California and intends to conduct its business consistently with applicable California and federal consumer protection requirements.

We do not authorize:

False or misleading representations concerning merchandise;
Misrepresentations regarding product characteristics, quality, ingredients, origin, or benefits;
Misleading pricing or promotional claims;
Deceptive shipping or delivery representations;
Unfair or fraudulent business practices; or
Other conduct prohibited by applicable consumer protection law.

Nothing in these Terms is intended to waive a statutory consumer right or remedy that applicable law does not permit a merchant to waive.

30. GOVERNING LAW

Except where mandatory consumer protection law provides otherwise, these Terms and transactions involving Luna Beauty Lab will generally be governed by the applicable laws of the State of California and applicable federal laws of the United States, without regard to conflict-of-law principles.

Nothing in this provision removes mandatory consumer protections that may apply under applicable law.

31. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or severed only to the extent necessary.

The remaining provisions will continue in effect.

32. SUSPENSION OR TERMINATION

You may discontinue use of our website at any time.

Luna Beauty Lab may restrict or terminate access when reasonably necessary because of:

Fraud;
Illegal activity;
Significant security threats;
Abuse of our services; or
Material violations of these Terms.

Termination does not eliminate rights or obligations that arose before termination.

33. RELATIONSHIP WITH OTHER STORE POLICIES

These Terms should be read together with the other policies published by Luna Beauty Lab, including our:

If another policy specifically governs an issue in greater detail, that policy will generally apply to that issue, subject to applicable law.

34. CHANGES TO THESE TERMS

We may revise these Terms when reasonably necessary to reflect legitimate changes involving:

Products;
Business operations;
Store functionality;
Payment systems;
Shipping procedures;
Applicable laws; or
Regulatory requirements.

The current version will be published on our website with an updated effective date.

Changes generally apply prospectively unless applicable law requires otherwise.

35. CONTACT INFORMATION

For questions regarding these Terms of Service, an order, or Luna Beauty Lab, please contact:

Luna Beauty Lab
248 Oak Tree Cir
Murphys, CA 95247
United States

Email: support@lunablushlab.store
Phone: (209) 676-7817